Refund policy

Delivery protection

Plants are living things, and couriers can be rough. At checkout you can add optional delivery protection for 25% of your cart value.

• With delivery protection: if your order arrives damaged or is lost, we'll give you a full refund.
• Without delivery protection: we can't refund or replace plants that are damaged or lost in transit. The risk is yours.

Reporting damage

If your protected order arrives damaged, email hello@bushlilly.co.za within 48 hours of delivery, with photos of the plants and the packaging.

Returns

Because plants are living, we don't accept returns of healthy plants. If you receive the wrong plant, email us within 48 hours and we'll put it right.

Unavailable plants

If a plant you've paid for is unexpectedly unavailable, we'll refund you in full.